Terms of Service
Last Updated: January 13, 2025
Welcome! These terms govern your use of our services. We've written them in plain English because we believe legal documents shouldn't require a law degree to understand.
📌 The Simple Version:
- We install OpenWebUI on your infrastructure
- You pay once ($3k-12k), no subscriptions
- You own everything after we're done
- We teach you how to maintain it
- If it doesn't work, we'll fix it
- AI API costs are separate (you pay providers directly)
1. What We Provide
Our service is straightforward: we set up OpenWebUI (open-source AI interface) on your infrastructure. Here's exactly what that includes:
✅ Setup & Configuration
- Installation of OpenWebUI on your chosen infrastructure (server, cloud, or local)
- Configuration to connect to AI providers (OpenAI, Anthropic, local models, etc.)
- Security hardening and best practices setup
- User access and permissions configuration
- Integration with your existing tools (if applicable)
✅ Knowledge Transfer
- Training session on how to use OpenWebUI
- Documentation specific to your setup
- How to add/remove users
- How to switch AI providers
- Basic troubleshooting guide
✅ Post-Setup Support
- 30 days of email support for setup-related questions
- Bug fixes if our setup doesn't work as promised
- One configuration adjustment session (within 30 days)
2. Payment Terms
Our pricing is transparent and one-time:
💰 Setup Fee
Range: $3,000 - $12,000
Depends on complexity, team size, and integration requirements. We'll give you an exact quote after understanding your needs.
🔄 Ongoing Costs
To Us: $0/month
No subscriptions, no per-user fees, no surprise charges. You only pay us once.
⚠️ Separate Costs (Not Included)
- AI API Costs: $50-300/month (you pay OpenAI, Anthropic, etc. directly)
- Infrastructure: Server/hosting costs (if using cloud, typically $20-100/month)
- Ongoing Support: Optional support contracts available separately
Payment Schedule
- 50% upfront: Paid before we start work
- 50% on completion: Paid when system is live and you confirm it works
3. What You Own (Everything)
After we complete the setup and you've paid in full, you own:
- The entire OpenWebUI installation - It's on your infrastructure, it's yours
- All configurations and customizations - Every setting we configured
- Documentation we created - Keep it, share it, modify it
- Your data - Everything stays on your servers
- The ability to modify anything - Change it however you want
- No ongoing dependencies on us - You can maintain it yourself
You have zero lock-in. You never have to work with us again if you don't want to. You can:
- Switch to a different AI provider anytime
- Hire someone else to maintain or modify it
- Move it to different infrastructure
- Stop using it entirely (though we hope you won't!)
4. What's Not Included
To be crystal clear, our one-time fee does NOT include:
❌ Ongoing Hosting
We set it up on your infrastructure. You're responsible for keeping your server running and paying your hosting bills.
❌ 24/7 Technical Support
After the initial 30 days, we're not on-call. You can purchase a support contract separately if needed.
❌ AI API Costs
You pay AI providers (OpenAI, Anthropic, etc.) directly based on your usage. We have no markup or recurring cut of these costs.
❌ Feature Development
We install and configure OpenWebUI. If you want custom features built, that's a separate project.
❌ Infrastructure Procurement
You provide the server/hosting. We can recommend providers, but purchasing is on you.
5. Your Responsibilities
For us to do our job effectively, we need you to:
- Provide Infrastructure: Server access, hosting credentials, or local machine where we'll install
- Provide AI API Keys: OpenAI, Anthropic, or other AI provider accounts and API keys
- Timely Responses: Answer our questions within 48 hours so we don't get blocked
- Testing & Feedback: Test the setup and give us feedback before we close the project
- Payment: Pay invoices within agreed timelines
- Reasonable Use: Don't use our setup for illegal activities or in ways that violate AI providers' terms
6. Intellectual Property
You Own:
- Your OpenWebUI installation
- Your data and content
- Configurations we created for you
- Documentation we wrote for you
We Retain:
- Our setup methodology and processes
- Our brand and marketing materials
- Generic templates and tools we use
- Knowledge and expertise we've built
OpenWebUI itself is open-source software (MIT License). Neither you nor we "own" it—it's freely available to everyone.
7. Warranties & Disclaimers
✅ What We Guarantee:
- We'll deliver a working OpenWebUI installation
- It will connect to your chosen AI providers
- It will be configured securely following best practices
- You'll receive training and documentation
- If something breaks due to our setup, we'll fix it (within 30 days)
⚠️ What We Can't Control:
- AI Provider Changes: If OpenAI changes their API overnight, that's on them, not us
- Your Infrastructure: If your server goes down or gets hacked, that's your hosting provider's issue
- OpenWebUI Updates: OpenWebUI is actively developed. Updates may require reconfiguration
- Third-Party Integrations: We can't guarantee your other tools will play nice forever
- AI Accuracy: AI sometimes makes mistakes. We're not responsible for what the AI generates
We provide the service "as is" beyond the specific guarantees above. We're not liable for acts of God, nuclear war, zombie apocalypses, or other events outside reasonable control.
8. Limitation of Liability
Here's the deal on liability (in plain English):
Maximum Liability: Our maximum liability to you is the amount you paid us for the setup. So if you paid us $5,000, that's the most you can claim.
What's Not Covered: We're not liable for:
- Lost profits or business opportunities
- Data loss (back up your stuff!)
- Indirect or consequential damages
- Issues caused by third-party services (AI providers, hosting, etc.)
- Problems from you modifying the setup after we're done
This might sound harsh, but it's standard in the industry. We're setting up software on your infrastructure with reasonable skill and care, but we can't be responsible for every possible thing that might go wrong in your entire business.
9. Refund Policy
We're confident in our work, so here's our refund policy:
💯 Full Refund If:
- We can't deliver a working setup for reasons within our control
- You cancel within 7 days of signing up and before we've started work
- We mutually agree the project isn't a good fit
🔄 Partial Refund:
If you cancel mid-project, you'll get a refund for work not completed. We'll bill hourly for work done (at agreed rates) and refund the rest.
❌ No Refund After:
Once the setup is complete and you've confirmed it works, the sale is final. You own the setup, and we consider the service delivered.
10. Termination
Either party can end this agreement:
- You Can Cancel: Anytime during setup (see refund policy above for financial terms)
- We Can Cancel: If you don't pay, violate these terms, or use our work illegally
- After Completion: There's nothing to terminate—you own the setup and can do whatever you want with it
If we terminate due to non-payment or breach, no refund will be issued.
11. Changes to These Terms
We may update these terms occasionally. If we make significant changes, we'll email you and/or post a notice on the website at least 30 days before the changes take effect.
Continued use of our services after changes means you accept the new terms. If you don't agree, you can cancel (see refund policy).
12. Dispute Resolution
If something goes wrong, here's how we'll handle it:
- Talk First: Email us, we'll email back, and we'll try to work it out like adults
- Mediation: If talking doesn't work, we'll try mediation (a neutral third party helps us agree)
- Arbitration: If mediation fails, we'll go to binding arbitration (like court, but faster and cheaper)
- Governing Law: These terms are governed by the laws of the Commonwealth of Virginia, USA
We're in this to build great stuff, not to fight in court. Let's work together to resolve any issues.
13. Contact Us
Questions about these terms? Let's talk.
Last Updated: January 13, 2025 | Back to Home | Privacy Policy
These terms are written in plain English for clarity. If there's ever confusion between plain English and legal jargon, the plain English interpretation wins.